Privacy policy

Privacy policy and cookies

We respect the privacy of our customers therefore we are committed to the following Privacy Policy, which is designed to give you peace of mind and confidence. The purpose of this privacy statement is to provide you, the User, with details of how The Islands’ Partnership will collect, store and use the personal data you supply. Personal data is information which relates to identifiable living individuals. This Privacy Policy is expressly incorporated into the Terms and Conditions of Use of this website. 
1.1. Statement of intent. It is the stated policy of The Islands’ Partnership that it will act in accordance with current legislation and aims to meet current best practice with regard to the processing of personal data. The Islands’ Partnership is the trading name of the tourism service of The Islands’ Tourism & Business Partnership. 
1.2 Online forms, use of personal data. Any information that you provide online when using Visit Isles of Scilly, for example when requesting brochures, entering competitions or signing up for our newsletter, is captured and stored on our database when you give us consent to do so. The newsletter may record subscriber data related to engagement. In addition to using this information to fulfil specific customer queries and requests, it also lets us keep you updated with news and promotions if you have opted to be updated and signed up to our newsletter. When you provide personally identifiable information to us, we may use it to provide you with ongoing information about the Isles of Scilly as your holiday destination. We will not rent, sell or lease this personally identifiable information to other companies or individuals without your prior permission. You have a right to access, rectify, modify and delete any data referring to you. In order to exercise this right, please contact us immediately by phoning (01720)620601 or emailing

If you are at all unhappy with how we have used or collected your personal data, you have the right to make a complaint to the Information Commissioner’s Office (ICO).

1.3 Sharing Information. The Islands’ Partnership works with a number of trusted partners, including payment processing providers, marketing companies and IT companies who support our IT and other business systems, securely take and manage payments, help us manage our communications and visitor surveys and analyse the data to provide a better visitor experience.
1.4 Storage and correction of personal data. The Islands’ Partnership will retain the personal data it holds securely unless and until you send notice that you no longer wish it to retain this data. The Islands’ Partnership is obliged to supply you, on request, with a copy of the personal data it holds about you. If you wish to exercise this right, please contact The Islands’ Partnership for more details by phoning (01720) 620601 or by email Should you discover any inaccuracies in such personal information, please notify The Islands’ Partnership as soon as possible using the details above. The Islands’ Partnership will then correct its records, and notify any third parties to whom such personal information may have been transmitted in accordance with clauses 1.2 and 1.3 above.
Cookie policy
Cookies are a feature of web browsers that allow web servers to temporarily store information within your browser. We use cookies to allow various bits of functionality for the site, such as being able to remember your preferences between pages. We also gather anonymous statistics through Google Analytics which helps us improve the site over time.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

Our cookies do not contain any personally identifiable information, but without them we will not be able to offer you a personalised service, and some elements of the site may not function correctly.
The following are a list of cookies we use on this website and their purpose: 
Google Analytics:
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Google’s Privacy policy relating to these Cookies is available here:

We randomise product listings on our site between visitors to ensure that we do not prioritise any particular products (except where they are listed as most relevant to your own searches) – this cookie allows us to do that and provide a unique experience to each visitor.
The ‘x’s in the name of this cookie usually consist of a random set of numbers and letters e.g. SESS4465ea0a463c0923b543cfe1ea4929b4 this cookie is used to anonymously identify your computer such that we can remember your preferences (for example if you have customised your trip or provided geolocation data). None of your preference data is used for any purpose other than providing you with the right information on pages that you visit.
This cookie is used by the site to store details of your web browsers capabilities, such that pages served to you can be appropriate to those capabilities. Specifically it simply allows the site to remember if your web browser can use JavaScript or not. 
We embed YouTube videos on pages throughout the site. And YouTube use a number of cookies, you can find out more about these cookies in YouTube’s privacy policy here: 
 Changes to our Privacy Policy

We regularly review our privacy policy and we will capture any updates here. This policy was last updated on 16th May 2018.

Accessibility Statement

The Islands’ Partnership believes in using the web to its full potential to be accessible, providing equal access and equal opportunity to people with diverse abilities. Web accessibility also supports social inclusion for people with disabilities as well as others, such as older people, people in rural areas, and people in developing countries.

Below is an overview of the accessibility features we have implemented on this website. If you have any questions regarding the accessibility of this site, please contact us by emailing

Visual presentation
This site uses Cascading Style Sheets (CSS) so that you may customise the presentation to suit your preferences. All the information can be viewed without styles and the text size is relative, allowing you to adjust the size of the text in your browser.

Standards compliance
All pages on this site follow most of the W3C's WAI 2.0 accessibility guidelines, and comply to the UK's Equality Act.

Please be aware that some product links may open in a new window. The Islands’ Partnership makes every effort to ensure that we only link to reputable websites, however no liability is accepted for the content and information contained on linked websites, or reliance upon information contained on them.

Useful information
Accessibility, British Standards -
W3A / WAI website


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